Customer Support
Your investment in Auto-trol™ software products can be enhanced through our software support program, which is a critical component of our integrated suite of customer services.
Auto-trol's Denver-based National Customer Support group provides support for the company's KONFIG®, Tech Illustrator®, and other software products.
Vectorpipe and intelligent P&ID support is available from our Düsseldorf (Germany) office.
Our Technical Specialists, who average over thirteen years industry experience and eight years with Auto-trol Technology, will quickly assess the nature of your issue and begin researching a solution for you. We can help you with installations, updates, submitting Software Discrepancy Reports and Software Improvement Reports, provide suggestions on product implementation, as well as offer tips and techniques. In addition, if you have questions about your licensing, maintenance, or simply need help reaching another Auto-trol Technology employee, no matter what department or office, we can assist you.
Online support for current Auto-trol customers:
Auto-trol National Customer Support is your connection to on-going success with your product implementation. Access your customer portal or call 1-800-233-ATTC, option 1, for any assistance you may need with your Auto-trol solutions.
"I don't think any other company could have a customer support center as good as Auto-trol."
Ronnie R., Bell Helicopter Textron, Inc.
"Thanks for all your help getting the problem resolved.
You gave this problem the attention we felt it deserved, and kept at it until it was resolved. I had read about Auto-trol's dedication to supporting their customers, and now I have experienced it first hand. Thanks again."
E. Alan Frost
Division Manager, Information Systems
Mercer Engineering Research Center
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